The Superior Process: How we do business
Quote
The first step in purchasing new stone products is formulating a quote. Superior offers free in home sales quotes, where a sales associate will meet with you, develop detailed measurements of your project and formulate an accurate quote. This method ensures that Superior customers receive the most accurate quote possible and reduces the need for re-quoting after the project has started.
The first step in purchasing new stone products is formulating a quote. Superior offers free in home sales quotes, where a sales associate will meet with you, develop detailed measurements of your project and formulate an accurate quote. This method ensures that Superior customers receive the most accurate quote possible and reduces the need for re-quoting after the project has started.
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Slab Selection
After the quote is received and approved, the customer meets with a sales associate to choose a stone for their kitchen. Customers can either visit Superior to view in stock material, or make an appointment to view complete inventory at a Superior certified supplier. Superior customers have the option of taking home samples to experience the stone in their home before making a final decision. |
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Template Layout / Fabrication
Once the template is complete we invite customers to come back to our showroom to digitally lay the template out on their slabs. This is an opportunity for the customer to see exactly what their countertops will look like before they are actually cut. With the guidance of a Superior representative, customers can choose which parts of the slab to make a focal point in their kitchen. Once the template has been laid out on the slab, the countertops are fabricated by our master craftsmen. The counters are initially cut on our state of the art Park Industries 5-Axis CNC Saber Saw and then the finishing details are added by hand. Approximate lead time from template layout to installation date: 8-10 days 
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Template
Once cabinets are installed, stone selection finalized and sinks and faucets are on site, customers should call Superior to set up a template appointment. Superior will visit the job site and formulate an exact template for your countertops. At this meeting, final decisions on edging, backsplash’s and cutouts etc. are made. Customers take an active role in the template process, as decisions on overhangs and overall countertop design are made. Lead time for template appointment: 1-2 days 
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Install Day
Installation of stone countertops in an average size kitchen can take anywhere from four - eight hours. Our install team is comprised of talented and dedicated individuals who are artists in their craft. They bring with them many years of experience in the stone industry and the knowledge to install your countertops with precision and confidence.
Tips to make the install day run smoothly:
Please provide a clear walking path to your home. The stone is very heavy and our employees need access
from where they park their trucks to your doorway. Once inside the home, please provide a clear pathway
to the job site.
Please have all of your appliances on site so we can attach them. *Please note that by law we are not licensed to reconnect any hard-wired electrical appliances, Gas appliances or to reconnect any plumbing.*
In some cases, sink and cook top cutouts and minor adjustments are completed after the countertops are
installed, requiring our installation team to cut, grind, or polish the product in your home. The amount of
dust that may result from this procedure varies, and the work area may become saturated with natural stone
dust. Superior will prepare the worksite to help minimize the amount of dust and we recommend that you
cover or move any important items that may be affected by dust.
The installation process requires the use of epoxies, silicones and sealers. The odors that result from these
substances may be offensive to some individuals. We recommend that individuals who are sensitive to these
types of fumes not be present during the completion of any work. Additionally, we recommend opening
doors and windows for ventilation.
All granite and marble countertops are treated with a non-toxic impregnator sealer at the time of
installation. Engineered Stone countertops do not require any sealing.
Countertops will be leveled to adjoining tops. This may require the use of wood or plastic shims between
the supporting structure and tops, and may be visible after installation is complete. Wood trim can easily be installed
to hide the showing shims.
Superior will disconnect utilities prior to install. *Please note that any hard-wired gas appliances will need to be disconnected by a licensed plumber if the shut-off valves do not work properly*. However, due to insurance regulations we are not legally able to reconnect any plumbing or appliances. Please arrange for a plumber to reconnect appliances after installation. Please allow a minimum of twelve hours for the granite to set before reconnecting any utilities or appliances.
Installation of stone countertops in an average size kitchen can take anywhere from four - eight hours. Our install team is comprised of talented and dedicated individuals who are artists in their craft. They bring with them many years of experience in the stone industry and the knowledge to install your countertops with precision and confidence.
Tips to make the install day run smoothly:
Please provide a clear walking path to your home. The stone is very heavy and our employees need access
from where they park their trucks to your doorway. Once inside the home, please provide a clear pathway
to the job site.
Please have all of your appliances on site so we can attach them. *Please note that by law we are not licensed to reconnect any hard-wired electrical appliances, Gas appliances or to reconnect any plumbing.*
In some cases, sink and cook top cutouts and minor adjustments are completed after the countertops are
installed, requiring our installation team to cut, grind, or polish the product in your home. The amount of
dust that may result from this procedure varies, and the work area may become saturated with natural stone
dust. Superior will prepare the worksite to help minimize the amount of dust and we recommend that you
cover or move any important items that may be affected by dust.
The installation process requires the use of epoxies, silicones and sealers. The odors that result from these
substances may be offensive to some individuals. We recommend that individuals who are sensitive to these
types of fumes not be present during the completion of any work. Additionally, we recommend opening
doors and windows for ventilation.
All granite and marble countertops are treated with a non-toxic impregnator sealer at the time of
installation. Engineered Stone countertops do not require any sealing.
Countertops will be leveled to adjoining tops. This may require the use of wood or plastic shims between
the supporting structure and tops, and may be visible after installation is complete. Wood trim can easily be installed
to hide the showing shims.
Superior will disconnect utilities prior to install. *Please note that any hard-wired gas appliances will need to be disconnected by a licensed plumber if the shut-off valves do not work properly*. However, due to insurance regulations we are not legally able to reconnect any plumbing or appliances. Please arrange for a plumber to reconnect appliances after installation. Please allow a minimum of twelve hours for the granite to set before reconnecting any utilities or appliances.